pTron - Client Service Update due to COVID-19 outbreak

At pTron serving and meeting our customers and partners expectations is our key priority. As the situation caused by the COVID-19 outbreak quickly evolves, we want to assure you that we at pTron are doing everything we can to keep our employees, customers and the communities we serve safe and happy. The health and safety of our communities is our top priority. 

Can I still place an order

Yes, pTron continues to accept orders from all pin codes we currently supply. However deliveries are temporarily suspended for some areas/containment zones notified by the Govt. time to time.

Shipping and Deliveries 

We remain committed to ship all of our orders as promptly as possible, while maintaining a safety measures. Orders placed online should expect a delayed delivery time based on each region’s logistics and shipping services. We are unable to guarantee delivery time due to delays during transport and limited staff with delivery partners.  

We appreciate your patience and understanding during this period as we experience higher than normal volume of orders and inquiries. 

You may have questions regarding your order and we have answered a couple of them here: 

Where can I check on the status of my order? 

Order updates will be sent via email notification. If you have not received an email notification, please write to us at

Can I still return my order? 

Yes, you can. The return period is 7 days starting from the time the order is delivered. We will issue the refund once we receive the return and it may take 7-10 business days to reflect on your account depending upon the payment method used.

Can I claim warranty on my product? 

Yes, you can. You can submit a Warranty claim request on our customer-friendly portal here, or by sending an email to

Is your customer service available?

Yes. Our customer service team is working remotely and can be contacted vide our customer-friendly portal here, or by sending an email to However, they are not available on calls temporarily and we will endeavour to resume normal operations at the earliest opportunity.

Our teams are working very hard to minimise any delays and disruptions to our customers and we sincerely apologise for any inconvenience the impacts of the coronavirus pandemic has caused.

We appreciate your continued patience and understanding and wish our customers and our people safety and well-being during this very challenging time. Let’s stay together while being apart.

We also assure you that you don't need to worry about your device's warranty expiring, as all warranties that have/will expire during lockdown period (from March 22nd to May 31st 2020) shall be given a 60-day extension*

*Subject to Warranty terms & conditions.

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