Return & Shipping Policy

Items that can be returned

Sale Price

Return Window


Below INR 500

3 days

from the date of receipt of product

Free Gifts, Deep discounted items & Products purchased during Special/Festive/Mega/Combo Sale except for Damaged products & Delivery of wrong products

Above INR 501

7 days

from the date of receipt of product

    • pTron products purchased on must be returned within 7 days of the delivery date. To be eligible for a return, your item must be unused. It should be in the original packaging accompanied with the receipt or proof of purchase/Invoice.
    • Refund/Replacement for pTron products purchased from are eligible for 7 days refund/replacement only if requested within 1 day of the receipt of the product and is allowed for below conditions only. 
  1. Delayed Delivery of the product

In case the product is not received, the customer can cancel the order and the full amount will be refunded back to the customer within 14 working days. (pTron is not responsible for delay in refund because of the delays made by the bank, calamities or national holidays).

  1. Wrong Product received
  2. Damaged Product received

Under condition 2 & 3, we will arrange for the pickup. The Refund/Replacement will only be processed upon receipt & verification of complete product with gift box & accessories. The cost of any missing/damaged items (including the gift box) apart from those notified earlier, will be debited from the advance payment done & balance amount will be refunded. If replacement is demanded, then the cost of any missing item(s) need to be paid in advance prior to the shipment of replacement product.

  • In case of pin codes which are unserviceable, an amount of Rs. 100 will be reimbursed towards the self-shipment cost.
  • Under no condition refund/replacement will be provided for any electrically ok /defect free product on pretext of look & feel or minor difference in shade/color or sound quality.
  • Please email your request along with the order number, original invoice and product images to and ship the product to: Palred Electronics Pvt. Ltd., Plot No 2, 8-2-703/2/8, Road No.12, Banjara Hills, Hyderabad, Telangana 500034
  • After receiving the product our testing team will verify, approve and process the refundor replacement, whichever is applicable.


  • After receiving the product, we will inspect it and notify you.We will also communicate the status of your refund after the inspection.
  • After approval, we will initiate a refund to your credit card (or original method of payment).
  • If the payment method at the time of purchase is credit card / debit card / wallet or net banking the total order amount you paid is returned to the same mode of payment. 
  • If the payment method is cash on delivery (COD), then the total order amount you paid will be refunded in the form gift vouchers redeemable on You can use this voucher to make any future product purchases on
  • We will refund the amount within 7 working days to the original method of payment(except COD).
  • If partial product or product with tampered packaging is returned, then the refund will not be processed. All accessories and items that you received along with the product should be returned together.

Full Refund 

Full Refund is applicable only in case of

    • Non Delivery of the product
    • Wrong Product received
    • Damaged Product received

Partial Refund

We inspect all returned items when they arrive at our processing facility. If pTron is not able to repair/replace the product during the warranty period, pTron will have the option to offer a product with equivalent features or give refund, based on the utilization period of the product. The decision of pTron in this regard shall be final. For the purposes of refund, the calculation will be done based on the purchase invoice value not exceeding the MRP. Original proof of purchase is mandatory to be submitted to pTron Customer Support Centre. Accordingly, following shall be considered:  

Applicable for all pTron gadgets:

For products below INR 500

Period of Purchase

Refund %

Three months or part thereof 


Between Three months up to Six months 


Between Six months up to Nine months 


Between Nine Months and Twelve Months 



For products above INR 500

Period of Purchase

Refund %

Three months or part thereof 


Between Three months up to Six months 


Between Six months up to Nine months 


Between Nine Months and Twelve Months 



Please reach out to us through the Warranty Claim form provided on

While claiming, please share original invoice and product images. 

    • The customer service team will guide you for the required solution, however, if the issue is not resolved over the call/email, the customer will have to self ship the product within 2 days of support request to our address for the required action.
    • Tracking details (AWB/Courier Company Name) should be shared with pTron customer service team. pTron will not be responsible for any loss/damages during transit under self ship condition.
    • After receiving the product, our technical team will test the product for defects (if any) and replace the product (if applicable).
    • pTron may, at its discretion, provide a renewed product to the customer as a replacement, with few minor cosmetic or physical alterations as compared to the Original product, if repair of the original product isn’t possible.
    • An obsolete or discontinued product will be replaced if the same product is available. If pTron is unable to replace your obsolete or discontinued pTron product with the same product, pTron will replace it with a pTron product of similar function and capacity, at its sole discretion.

Cancellation Policy

We will be able to cancel your order only if the shipment has not been dispatched from our end for 

Shipping Policy

We provide free shipping for all products. For COD orders, Rs. 49 is charged as COD Fees.

All orders placed with would be shipped through our courier partner Delhivery.

All ordered products readily available in stock would be shipped in 24 hours of placing the order.

The ordered products that are not readily available in stock would be shipped within 4 working days.

Palred Electronics Private Limited only holds the responsibility of handing over the consignment to the courier company in 4 working days of order placement and payment receipt. It will be in no case liable for the delivery delays made by the courier company.

All orders would be delivered only to the registered postal address of the buyer as mentioned in debit/credit card details unless the alternate delivery address is mentioned at the time of order placement.

FLASH SALE - Limited Time Left

{"en":"New","fr": "Nouveau"}